Faq (Frequently Asked Questions)

Can I call a phone number to contact support?

No. The best way to contact our support staff is to write an email to: info@gajardoni.com. We will reply as soon as possible, usually within a maximum of one week.

If I do not receive an e-mail response, what can I do?

The best thing is to write a reminder email. In case no answer is received, there is the possibility that the e-mails are being rejected by the anti-spam system. At this point it is advisable to contact us with a written message via the site form on the contact page on the web site.

Will you answer my messages in any moment?

We follow typical Italian working times, from Monday to Friday from 9.00 to 17.00 CET. A few occasions lead us to participate in events even during the weekends. People who constitute our customer service will answer to your requests during business hours and therefore, unless there are exceptional cases, we will not respond on weekends.

If I am near Padua, can I come directly to your shop?

We do not have a shop open to the public, but just a workshop. Despite this, if you have the opportunity to be in Padua during working hours, we will be happy to welcome you to see how we work, what our products are, and to take your measures. Our hours are from Monday to Friday from 9.00 to 17.00 CET. If you wish to reach us on Saturdays you can make a request by e-mail by writing to info@gajardoni.com, and if possible we will try to accommodate you. Our workshop is located in Via Cesare Battisti 187 in Abano Terme (PD).

I bought a standard article on the site, but the size is wrong. What can I do?

If the product is standard (not customized), and it has remained perfectly intact, first of all please write to inform us and to ask for a new size. You can return it, within 30 days after the delivery, by sending a package, accompanied by purchase documentation, to the following address:

Gajardoni Srl
via Cesare Battisti 187
35031 Abano Terme (PD) – Italy

After received the package we will send the replacement product in the size you have requested as soon as it is available.

If the product is damaged, or has signs of use (stains, smells, smears, etc.) it is advisable to notify us the problem immediately, for a better management. Generally speaking, the degree of wear and tear will be evaluated and an integration will be required in order to have the replacement with an intact product.

The product I received is damaged, what can I do?

If this remote possibility should occur, first of all please do not use the defective product! Then please write to us describing the defect. If possible we will send you a courier to pick up the item and we will replace it with another one totally at our expense as soon as it is available.

I would like a product that is not in stock on the site. What can I do?

It is possible that the article you requested is in reordering or in production. In that case you can try to shorten the time and ensure the supply by writing to book the product for when it will be available. We will reply by giving you confirmation.

Can I return a customized product?

Italian law does not provide for the right of withdrawal in the case of customized products. They are not reusable or resellable to other subjects, since they are worked specifically according to the indications or needs of the Customer. Certainly, however, you can return it for other changes or in case of defects, which we will arrange as soon as possible. The customized products are our specialty and our flagship, they are what distinguishes us most as a specialized Italian tailor, and therefore our greatest commitment focuses on them.

I would like to buy a mask but I'm not sure which size to order.

I am buying on your e-store. Can I choose the courier who will deliver my shipment?

Our internal service will choose for you from time to time the most advantageous courier depending on the destination area and the size of the package shipped.

I bought a piece of clothing Gajardoni but I do not know how to take care of it. Can you help me?

All our garments are provided with a specific label bearing the symbols relating to possible treatments.

In any case, all our garments are mainly synthetic and therefore they can be washed at a low temperature. We recommend using a detergent that is not too aggressive and to avoid using the dryer. The internal protections must be removed before washing, and must be washed by hand separately.

The main symbols used are the following:

I am buying a fencing mask, is the nape protector included in the price?

No. The nape protector is currently sold separately, so that you can choose the protection level to give to your own mask. It can be found here in the protections category.

NEED MORE HELP?

If you need more info, please don't hesitate to contact us.